General Terms and Conditions
These General Terms and Conditions apply to orders placed through the ORIGNEE online shop.
1. Scope
For business relations between
LS Cologne UG (haftungsbeschränkt)
Stadtwaldgürtel 87
50935 Cologne
Germany
Email: info@orignee.de
and the customer, the following General Terms and Conditions shall apply in the version valid at the time the order is placed.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the course of their commercial or self-employed professional activities.
2. Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to the customer to place an order.
The customer may first place the desired products in the shopping cart and may review and correct their entries at any time during the ordering process.
By submitting the order, the customer makes a binding offer to enter into a purchase contract for the goods contained in the shopping cart.
After receipt of the order, the customer will automatically receive confirmation that the order has been received. This order receipt confirmation merely documents that the order has reached us and does not yet constitute acceptance of the contractual offer.
The contract is concluded if we accept the customer's offer within two business days by
- sending an express order or acceptance confirmation in text form,
- sending the customer a shipping confirmation in text form, or
- dispatching the ordered goods.
The relevant time is the time at which the respective declaration reaches the customer or, in the case of dispatch, the time at which the goods are shipped.
For the purposes of this provision, a business day is any calendar day other than a Sunday or a public holiday applicable throughout Germany.
3. Contract Language and Contract Text
German and English are available for the conclusion of the contract.
The German version of these General Terms and Conditions is the authoritative version. An English translation is provided for convenience and better understanding. In the event of discrepancies between the German and English versions, the German version shall prevail to the extent permitted by law.
Order data is stored in accordance with applicable legal and technical requirements. After completing the order, the customer will receive an email confirmation containing the essential order details.
If a customer account is used, order data may also be viewed through the customer account.
The General Terms and Conditions applicable at the relevant time can be viewed and saved on our website before the order is submitted.
4. Prices and Shipping Costs
The prices displayed in the online shop at the time of the order shall apply.
The prices and shipping costs shown at checkout shall apply to the respective order.
Any applicable shipping costs will be displayed to the customer before the binding order is submitted.
Further information regarding shipping costs, delivery areas and delivery times can be found on our “Order and Shipping Information” page.
For deliveries to countries outside the European Union, additional import duties, customs duties, taxes, customs clearance fees or processing fees may apply. These are generally borne by the recipient unless expressly stated otherwise.
5. Delivery
Delivery shall be made to the delivery address specified by the customer during the ordering process and within the delivery areas offered by us.
The applicable delivery times can be found in the relevant product information and in our Order and Shipping Information.
Different production and delivery times may apply to custom sizes, custom colours and individually manufactured products.
If an order contains both immediately available items and individually manufactured items, the goods may be shipped together. In this case, the delivery time will generally be determined by the item with the longest production or delivery time.
6. Transfer of Risk
If the customer is a consumer, we bear the shipping risk until the goods are handed over to the customer or to a third party designated by the customer and authorised to receive them.
If the customer is an entrepreneur, the risk passes to the customer as soon as the goods are handed over to the shipping service provider, carrier or other person or institution entrusted with carrying out the shipment.
7. Payment Methods
Only the payment methods displayed to the customer during the respective ordering process will be accepted.
The specific payment terms will be displayed to the customer before the order is completed.
8. Retention of Title
The delivered goods remain our property until the purchase price has been paid in full.
9. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal for distance contracts.
Details regarding the requirements, deadlines and consequences of withdrawal, as well as a model withdrawal form, can be found in our separate Withdrawal Policy.
10. Exclusion of the Right of Withdrawal for Custom-Made Goods
The right of withdrawal does not apply, in particular, to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.
This may apply in particular to custom sizes, special dimensions, custom colours or comparable made-to-order products manufactured individually according to the customer's specifications.
11. Liability for Defects and Statutory Warranty Rights
Statutory rights relating to defects shall apply.
If the delivered goods are defective, the customer is entitled to the statutory rights. These may include, in particular, subsequent performance and, where the statutory requirements are met, price reduction, withdrawal from the contract and other statutory claims.
For consumers, statutory warranty rights are not restricted by these General Terms and Conditions.
12. Input Errors and Technical Steps for Concluding the Contract
The customer can identify input errors during the ordering process before submitting the binding order and can correct them using the editing and correction functions provided in the online shop.
Before the binding order is submitted, the essential order details are displayed again and can be reviewed.
The ordering process essentially consists of the following steps:
- selecting a product,
- adding the product to the shopping cart,
- opening the checkout,
- entering or selecting the required contact, delivery and payment details,
- reviewing the order details, and
- submitting the binding order using the relevant order button.
13. Codes of Conduct
We are not subject to any specific codes of conduct that go beyond statutory requirements.
14. Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
15. Applicable Law
The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If the customer is a consumer and has their habitual residence in another country, mandatory consumer protection provisions of that country which cannot be contractually waived shall remain unaffected.
16. Final Provisions
If individual provisions of these General Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.
In all other respects, the statutory provisions shall apply.
